Privacy Policy – jeya9

1 Who We Are

jeya9 is an online entertainment platform available at jeya9.co, offering Sports Betting, Live Casino, Slot Games, Bingo and a VIP Programme to adult players in Pakistan. When this Privacy Policy refers to "jeya9", "we", "us" or "our", it means the jeya9 platform and the team responsible for operating it.

This policy applies to every person who visits jeya9.co, creates a player account, makes a deposit in PKR, places a bet or interacts with the platform in any way. By registering an account, you acknowledge that you have read this policy and understand how your data is handled.

For any privacy-related questions or requests, the jeya9 support team can be reached at [email protected] and is available 24/7 through the on-platform live chat.

2 Data We Collect

jeya9 collects personal data at different points during your use of the platform. The table below summarises the main categories of data collected, together with the reason each category is needed.

jeya9 does not collect sensitive categories of personal data — such as health information, religious beliefs or political opinions — and has no reason to do so in the ordinary course of operating a gaming platform.

3 How We Use Your Data

The personal data jeya9 holds is used only for the purposes described in this policy. The main ways in which your data is used are:

• Account management – creating and maintaining your player account, verifying your identity and processing your login.
• Transaction processing – handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and card payments.
• Platform security and fraud prevention – monitoring for unusual account activity, detecting multi-accounting, and protecting against unauthorised access.
• Responsible gaming – using session and betting data to identify patterns that may indicate a player needs support, and to enforce deposit limits or self-exclusion requests.
• Customer support – using your account history and contact details to resolve queries efficiently.
• Platform improvement – analysing aggregated, anonymised usage data to understand how the platform is being used and where improvements can be made.
• Communications – sending account notifications, security alerts, and promotional messages where you have agreed to receive them. You can opt out of marketing messages at any time from within your account settings.

4 Legal Basis for Processing

jeya9 processes your personal data on the following legal grounds:

• Contract performance – most data processing is necessary to deliver the jeya9 service you have signed up for. Without processing your identity and payment data, we cannot operate your account or process PKR transactions.
• Legitimate interests – we process technical and usage data on the basis of our legitimate interest in operating a secure, fair and functional platform. This includes fraud detection and platform analytics.
• Legal obligation – certain data processing — particularly identity verification — is required to meet know-your-customer (KYC) obligations and to prevent money laundering and financial crime.
• Consent – where data processing is not required by contract or legal obligation, we rely on your consent. This applies primarily to marketing communications. Consent can be withdrawn at any time.

5 Sharing Your Data

jeya9 does not sell your personal data to any third party. Your data may be shared only in the following circumstances and only to the extent necessary:

• Payment processors – your financial data is shared with payment processing partners — including those handling JazzCash, Easypaisa, Raast and bank transfers — solely to complete your requested transactions.
• Identity verification providers – your identity documents may be shared with third-party verification services to complete the KYC process required before your first withdrawal.
• Fraud prevention services – anonymised or aggregated data may be shared with fraud detection platforms to protect the jeya9 platform and its players from financial crime.
• Legal and regulatory requirements – jeya9 may disclose personal data if required to do so by a valid legal order or official request. We will not comply with requests that we believe to be disproportionate or unlawful.

All third parties with whom jeya9 shares personal data are required to handle that data securely and to use it only for the specific purpose for which it was shared. jeya9 does not permit third-party partners to use your data for their own marketing purposes.

6 Cookies & Tracking Technologies

jeya9 uses cookies and similar technologies on jeya9.co. These are small data files stored on your device that help the platform function correctly and allow us to understand how players interact with the site.

The types of cookies used on jeya9 are:

• Essential cookies – required for the platform to function. These include session cookies that keep you logged in while you navigate between pages. Without these cookies, the platform cannot operate properly.
• Analytics cookies – used to collect aggregated, anonymised data about how visitors use jeya9.co, such as which pages are visited most frequently and how long sessions last. This data is used to improve the platform.
• Preference cookies – store settings you have chosen, such as language preferences or responsible gaming limits you have set, so that they persist between sessions.

You can control cookies through your browser settings. Please note that disabling essential cookies will prevent the jeya9 platform from functioning correctly and you will not be able to log in to your account. Disabling analytics or preference cookies will not affect your ability to use the core platform.

7 Data Retention

jeya9 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet any legal, regulatory or dispute-resolution obligations.

• Account data – retained for the duration of your account and for a period following closure, as required to resolve any outstanding matters.
• Transaction records – PKR deposit and withdrawal records, including payment method details, are retained for a period consistent with standard financial record-keeping requirements.
• Identity verification documents – retained for the period required to meet KYC obligations and then securely deleted.
• Usage and game data – retained in aggregated or anonymised form for platform analytics after individual player accounts are closed.

When data is no longer required and the retention period has passed, jeya9 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8 Your Rights Over Your Data

As a jeya9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team at [email protected] or through live chat.

• Right of Access You can request a copy of all personal data jeya9 holds about you. We will provide this within a reasonable time after verifying your identity.
• Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact support with the correct details and supporting evidence where required.
• Right to Erasure You can request that jeya9 delete your personal data. This right applies where the data is no longer necessary for the purpose it was collected. Note that we may be required to retain certain data for legal or financial compliance reasons even after account closure.
• Right to Restriction You can request that jeya9 temporarily stop processing your personal data — for example, while a correction request is being resolved — without deleting it entirely.
• Right to Portability Where processing is based on your consent or on a contract, you can request your personal data in a structured, commonly used and machine-readable format so that you can transfer it to another service if you choose.
• Right to Object You have the right to object to data processing carried out on the basis of legitimate interests, including direct marketing. If you object to marketing communications, we will stop sending them immediately.

9 Children's Privacy

The jeya9 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe that a person under 18 has registered an account or provided personal data to jeya9, please contact us immediately at [email protected] and we will take prompt action to close the account and delete any data collected.

Age verification is a mandatory step in the jeya9 registration and withdrawal process. We take our responsibility to prevent underage gambling seriously and apply identity checks consistently across all accounts.

10 Security Measures

jeya9 takes the security of your personal data seriously and applies technical and organisational measures proportionate to the risk involved in processing it. The key measures in place include:

• SSL/TLS encryption on all data transmitted between your device and jeya9.co, ensuring that your login credentials, account details and payment information cannot be intercepted in transit.
• Encrypted data storage — all sensitive personal data, including identity documents and financial records, is stored in encrypted form on secured servers.
• Access controls — only authorised jeya9 staff with a specific operational need can access personal player data. Access is logged and regularly reviewed.
• Fraud monitoring — automated and manual systems monitor account activity in real time to detect and respond to unusual behaviour, including unauthorised login attempts.
• Regular security reviews — the jeya9 platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.

While jeya9 applies robust security practices, no online system can guarantee absolute security. We strongly encourage players to use strong, unique passwords and to enable two-factor authentication from within their account settings.

11 Updates to This Policy

jeya9 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the data it collects or applicable data protection standards. The "Last Updated" date at the top of this page will change whenever a revision is made.

For significant changes that materially affect how your data is used, jeya9 will notify registered players via email or an on-platform notification before the change takes effect. We will not retroactively apply material changes to data collected before the update without seeking your consent where required.

We encourage you to review this policy periodically. Continued use of jeya9 after a policy update constitutes your acceptance of the revised terms.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights or have a concern about how your personal data has been handled, please contact the jeya9 team:

• Email: [email protected]
• Live Chat: Available 24/7 directly on jeya9.co

When contacting us about a data rights request, please include your registered username and a clear description of your request. We will acknowledge your request promptly and aim to resolve it within a reasonable timeframe. Identity verification may be required before we can action certain requests — this is to protect your data from being accessed by an unauthorised third party.

For general queries about your account, the FAQ page covers many common questions and may have the answer you need without needing to contact support directly.